FAQ

Frequently Asked (and Lovingly Answered)

First things first — a couple of details to set the scene

• Adults Only (14+ welcome, no exceptions)
• LGBTQ+ Friendly — forever, and with open arms.

Check-in Online

A few days before your arrival, we’ll send you a link for online check-in. You’ll have the option to check in early so that when you arrive, your holiday begins the moment you step through the door.

When can I arrive? And when must I leave?

• Check-in: 14:00 to 22:00

(Arriving later? No drama — we’ll send you the door codes and keep an eye out for you)

• Check-out: by 11:00

Early bird or night owl?

If you arrive before check-in or your flight leaves late, leave your bags with us and keep enjoying the pool, the terrace, or a stroll to the sea. We even have a courtesy shower for a last refresh.

Where to park

Free public parking runs along the hotel’s street — first come, first served.

Getting Here from the Airport

• Car hire — our favourite way to see the island at your own rhythm.

• Public taxi — about €60 each way.

• Private shuttle — we recommend shuttlemenorca.com.

 

Because it’s the little things that make a holiday unforgettable

• Reservations made easy: car hire, tables at that impossible-to-book restaurant, or private adventures (boat, horses, paddle surf…)

• Rooftop massages (paid, subject to availability)

• Sunrise yoga (seasonal — check at reception)

• Complimentary beach kit (umbrella + towels)

• Picnic for the beach with vegan options (paid — menu at reception)

 

Why Book Direct?

• Best rate guaranteed — find a better one and we’ll match it

• Speak directly with us, not a call centre

• Free early check-in (subject to availability)

• Exclusive car hire discount code (just ask)

Our breakfast is like a holiday of its own

From 8:00 to 11:00, breakfast is served by the pool — because mornings should be savoured. Expect local produce, vegetarian and vegan options, and dishes tailored to your needs if you tell us ahead of time.

Yes, we serve specialty coffee, because we also believe in a more sustainable (and delicious) world.

We believe luxury and responsibility are inseparable

• We measure and minimize our carbon footprint

• We choose local, sustainable suppliers

• We collaborate with Menorcan artisans and producers

• We foster equality, accessibility, and diversity inside and outside the hotel

We aim to be more than a place to sleep — we want to be part of a more conscious way to travel.